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Λήξη: 13/03/2019 Closed Έληξε η προθεσμία υποβολής των αιτήσεων

EUROPEAN CENTRAL BANK

Service Designer, Governance and Trasformation Services Division

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Service Designer, Governance and Transformation Services Division
Reference: 2019-038-EXT
Type of contract: Fixed-term contract which may be converted into a permanent contract after three years subject to individual performance and organisational needs
Who can apply: EU nationals
Salary: F/G band and benefits
Working time: Full-time
Place of work: Frankfurt, Germany
Closing date for applications: Wednesday, 13 March 2019


Your role
As a Service Designer you will:
engage and collaborate with management and subject matter experts to transform complex problems into compelling design solutions;
develop strategies for process improvement, touchpoint and customer-centric service delivery;
apply a mix of left- and right-brain thinking to guide the production of high-quality deliverables, including journey maps, service blueprints, interactive prototypes and performance reports;
conduct qualitative and quantitative research as part of customer discovery, problem framing and insight generation;
facilitate small working groups/sessions with clients in a unique and fun atmosphere to collect requirements and information;
apply co-creation methods and techniques to develop opportunities with customers and end-users.
The position offers you excellent opportunities to develop service concepts in close cooperation with talented and dynamic people across the ECB. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.


Qualifications, experience and skills
Essential:
a master’s degree or equivalent in business, IT or another relevant field (for details on degree equivalences, read more);
in addition to the above, a minimum of three and ideally five or more years’ experience in the fields of service design, design thinking, design research, business design or customer experience;
a sound understanding of change management (including communication with various audiences, stakeholder management and implementation);
a track record in problem solving where you have led organisations to successful design solutions;
experience in guiding the design process, from framing a challenge, through research and insights, to concept and implementation;
an advanced command of English and an intermediate command of at least one other official language of the EU.
More Info

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